Customer Service & Information Clerk – Diploma

Program Duration: 23 weeks – Diploma Program
Available at Academy of Learning College campuses in TorontoBrampton and North York 

Communication skills are the key to success in the field of customer service and information services. The Customer Service and Information Clerk Diploma Program teaches students the tools and skills to professionally and effectively communicate with customers, face-to-face in person, on the telephone, or in written correspondence.

Students will learn how to respond to customer questions and concerns, conduct research to find appropriate information, effectively communicate information to various parties, and determine the most appropriate solution to resolve a customer’s concern.

Customer Service & Information Clerk Courses include:

  • Microsoft Access
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Word
  • Keyboard Skill Building
  • Office Procedures
  • Business Correspondence
  • Customer Service
  • Customer Service Simulations
  • Business Communication
  • Telephone Communication Skills
  • Job Search and Resume Writing

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Customer Service & Information Clerk Diploma Career Opportunities:

Graduates of the Customer Service and Information Clerk Diploma Program look forward to various career opportunities in both the public and private sectors:

  • Customer Service Representative
  • Customer Service Clerk
  • Customer Relations Assistant
  • Information Officer

Admission Requirements:

Contact us today, an Admissions Representative would be glad to help you select a program to pursue and determine if you meet Admission Requirements, including:

  • Grade 12 (or equivalent), or Mature Student status.
  • Good command of the English language
  • Completion of an Admissions Interview

Financial Assistance at Academy of Learning College:

Several funding options exist for students, our Financial Aid Officer would be glad to answer any of your questions and help you apply for funding for your education. Student Financial Assistance Options include:

  • Ontario Student Assistance Program (OSAP)
  • Employment Ontario Second Career Program
  • Interest-Free Monthly Payment Plan Options
  • CanVet Vocational Rehabilitation (VR) and SISIP Financial Services
  • Ontario Disability Support Program
  • Workplace Safety and Insurance Board
  • CIBC Education Line of Credit
  • Employer or Agency Sponsorship of Education
  • Aboriginal and First Nation Funding Programs
  • Lifelong Learning and Registered Education Savings Plans
  • and more!

Student Testimonials:

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